TriMundo LLC
These are TriMundo's standard published terms. Where you have signed a Subscription Agreement and Order Form with TriMundo, that agreement governs and prevails over anything on this page.
RBP Advisor for SAP SuccessFactors is a subscription service operated by TriMundo LLC on SAP Business Technology Platform. It captures point-in-time snapshots of Role-Based Permission configuration from a customer's SAP SuccessFactors instance, compares any two snapshots to identify what changed, records how each change was classified and by whom, and produces compliance reports and exports.
Access to SAP SuccessFactors is read-only. RBP Advisor does not write to, or alter, your SuccessFactors configuration.
Subscriptions run for an initial term of twelve months from the start date, and renew for successive twelve-month terms unless either party gives notice not to renew at least 30 days before the end of the current term. There is no multi-year commitment.
Editions differ by capacity — employee headcount, number of connected SAP SuccessFactors instances, and included snapshot captures per instance per contract year. The full feature set is included in every paid edition.
Fees are those set out on the SAP Store listing or on your Order Form. Where you purchase through the SAP Store, subscription fees are invoiced monthly in advance by SAP on our behalf. In all other cases, and unless your Order Form says otherwise, subscription fees are invoiced annually in advance.
One-time implementation fees are separate from subscription fees and are invoiced on commencement.
Fees are exclusive of taxes. You are responsible for any applicable sales, use, VAT or similar taxes, other than taxes on TriMundo's income.
Where an edition is fenced by employee headcount, that headcount is measured on active employee records in the connected instance, as recorded by the service at each snapshot capture.
At the start of a subscription. If the active employee count recorded at your first capture exceeds the band for the edition you purchased, we will tell you and offer you the correct edition. You may move to that edition, with the difference applying from the subscription start date, or end the subscription within 30 days of being notified and receive a full refund of subscription fees paid, less the implementation fee for work already performed. We will not continue a subscription on an edition that does not match your organisation.
During a term. If your headcount grows into a higher band during a term, the applicable edition price applies from the next renewal. Growth within a term does not trigger a mid-term price change.
A free trial may be offered on a non-productive SAP SuccessFactors instance only. The trial runs for 45 days, with a guaranteed minimum of 30 days from your first successful snapshot capture; if implementation delays leave less, we extend it without charge.
A free trial never converts automatically into a paid subscription. A paid subscription begins only when you place an order.
Subscription fees are non-refundable except in the circumstances set out in this section. This is our refund policy, and it applies to purchases made through the SAP Store and directly from us alike.
| Situation | What you get back |
|---|---|
| You end the subscription early because we are in material breach and have not put it right within 30 days of your written notice | A pro-rata refund of subscription fees paid for the part of the term after termination takes effect |
| The service does not perform as documented and we cannot correct it | The same pro-rata refund. This is your sole monetary remedy for that failure |
| Your first capture shows a headcount above the band you bought, and you choose to end rather than move edition | A full refund of subscription fees paid, less the implementation fee (see section 3) |
| You cancel, or choose not to renew, for your own reasons | No refund. Your access continues to the end of the period you have paid for |
| We terminate because of your breach or non-payment | No refund |
Implementation fees are never refundable. The one-time implementation fee pays for onboarding work we carry out at the start — destination configuration, identity trust setup, role collection setup, first-capture validation and administrator training. It is earned when that work is delivered, and it is not a prepayment for future access.
If you bought through the SAP Store, you can request a refund through the SAP Store or by writing to us at support@trimundo.net. We review every request against this section and respond promptly. Approved refunds are processed by SAP's payment provider, usually within 3 to 10 business days. Cancelling a SAP Store subscription takes effect through the SAP Store's own cancellation process.
If you contracted with us directly, write to support@trimundo.net. Approved refunds are paid to the account the fees came from.
Free trials are free, so nothing arises to refund. A trial never converts automatically into a paid subscription.
You agree not to resell or sublicense the service, to attempt to access another customer's data, to reverse engineer the service, to use it to store data unrelated to permission governance, or to use it in breach of applicable law.
You retain all rights in the data captured into your tenancy. TriMundo processes it only to provide the service, and on your instructions. Our handling of personal data is described in our Privacy Statement, and the technical and organisational measures behind it in our Security and Data Protection Overview. Where you sign a Subscription Agreement with us, its Data Processing Annex governs our processing of personal data on your behalf.
Access to the service continues for 30 days after the end of the subscription so that you can download your snapshots, compliance reports and evidence attachments. At the end of that period your data is deleted. TriMundo does not provide data in any other form on termination.
TriMundo retains all rights in RBP Advisor, including its software, documentation and report formats. You receive a non-exclusive, non-transferable right to use the service during your subscription. SAP, SAP SuccessFactors and SAP BTP are trademarks of SAP SE; TriMundo is an SAP PartnerEdge partner and is not SAP.
Support is provided by email to support@trimundo.net. We acknowledge requests promptly and respond substantively within two business days; requests where the service is unavailable are responded to within one business day.
Optional managed services are available and are described on your Order Form.
We aim to keep the service available at all times, and will give reasonable notice of planned maintenance. Where your Order Form includes a service level commitment, that commitment applies. In the absence of one, the service is provided without a contractual availability guarantee.
TriMundo warrants that the service will perform materially as described in its documentation. Otherwise the service is provided "as is", and TriMundo disclaims all other warranties to the extent permitted by law.
RBP Advisor reports on the configuration it captures. It supports your compliance programme; it does not constitute an audit opinion, legal advice, or a warranty that your permission configuration meets any regulatory standard. Responsibility for classification decisions and for sign-off rests with your management.
Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue or data, however arising. Each party's total aggregate liability under these terms is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the claim.
Nothing in these terms excludes liability that cannot lawfully be excluded.
We may suspend the service if fees are more than 30 days overdue, or if continued use presents a security risk, in each case after giving notice and a reasonable opportunity to resolve the issue. Either party may terminate for material breach that is not remedied within 30 days of written notice.
We may update these terms. The version in force for your subscription is the version published at the start of your then-current term; changes take effect for you at your next renewal.
If you have signed a Subscription Agreement and Order Form with TriMundo, those documents govern your subscription and prevail over these terms in the event of any conflict. These terms apply where no signed agreement is in place.
Subscriptions licensed through the SAP Store are governed by the applicable SAP Contracting Entity and its specified governing law and jurisdiction. For all other instances, these terms are governed by the laws of the State of Texas, and the state or federal courts located in Dallas County, Dallas, Texas, shall have exclusive jurisdiction.
TriMundo LLC
General: info@trimundo.net · Support: support@trimundo.net